Global Experts in Scam Investigations


A scam investigator is a private specialist who undertakes investigations for online fraud cases, commonly referred to as scam investigations. They primarily identify offenders, collect digital evidence, and support victims, lawyers, and law enforcement with factual findings. They commonly investigate things such as fake investment websites, romance scams, payment redirection fraud, impersonation scams, and cryptocurrency scams.

Their work may include:

  • analysing websites, emails, phone numbers, cryptocurrency wallets, social media accounts, and domain records
  • tracing transactions and general online footprints
  • identifying offenders or linked entities
  • preserving evidence for court
  • preparing reports for victims, lawyers, banks, regulators, or police

A scam investigator usually does not get your money back directly, however, their specialist work is essential for any assets recovery operation. Their main role is to investigate, identify, trace, and document the scam and offenders so the evidence can be used for recovery efforts, legal action, exchange requests, or police referrals.

Cybertrace are recognised global experts in Scam Investigations with 10 years’ experience. They pioneered investigative technique now known as website forensics and were the first company in Australia to offer cryptocurrency tracing services to the public. Unlike the majority of scam investigators, Cybertrace use hybrid reporting by providing both evidence and intelligence linked to the offenders. Should evidence be limited, Cybertrace scam investigators provide intelligence that often drives the direction of subsequent police investigations and recovery operations.

An online scam is a fraudulent scheme conducted over the internet where a scammer deceives a victim into sending money, personal information, or assets. These scams often involve fake websites, impersonation, or investment opportunities designed to appear legitimate.

Online scams occur when criminals use digital platforms to deceive victims into handing over money, personal details, or sensitive information. In some instances, cybercriminals coerce or extort individuals into providing assets, or even photos and videos. Broadly speaking, scams can fall into the categories of phishing scams, investment fraud, asset recovery scams, identity theft and fake online relationships. Very often, victims don’t realise they’ve been targeted until it’s too late.

However, it may not be too late. If you need help, our team is ready to assist and can be reached easily by phone or through our contact form..

How Do Our Scam Investigations Help?

Our team uses a combination of:

  • Digital forensics conduct domain & web asset analysis
  • Blockchain tracing to follow stolen cryptocurrency
  • Website forensic investigation to uncover offender evidence
  • Open source intelligence (OSINT) for human identification

We offer a full suite of cyber fraud and scam investigation services. Our scam investigators focus on identifying the offenders behind these crimes and gathering solid evidence to support victims in pursuing justice. We combine sophisticated technology with a hands-on approach, tracking scammers across the surface and in the the deep, dark web. We combine technology driven insights with years of practical investigative experience to produce court-grade evidence that are admissible in court or usable by law enforcement.

Why Choose Cybertrace – Licensed Scam Investigation Experts

At Cybertrace, our fully licensed scam investigators specialise in scam investigations, identifying the individuals and organised groups behind online fraud. Since 2015, we have assisted clients worldwide and pioneered advanced techniques used in scam investigations, cryptocurrency tracing and online fraud investigations. Based in Australia, our scam investigator team’s proven track record of solving cases affirms our reputation as leaders in the field, locally and around the world. Scam recovery is a complex process, and requires identification of the scammer before any recovery process can begin.

Our private scam investigators are fully qualified and hold a minimum of the CPP30619 Certificate III in Investigative Services. Internally, Cybertrace encourages further education in the field of Cyber Investigations and we hold weekly internal training sessions and case reviews for this purpose. Importantly, over the past 10 years, we have created a variety of custom tools to increase our unique capability to solve cases. A limited selection of these tools are available to the public by selecting Tools in our menu bar. Our Investigators come from a various professional backgrounds and hold a range of academic qualifications up to Ph.D. level.

In addition, Cybertrace is licensed by the New South Wales (NSW) Government in Australia to conduct private investigations with the following licencing details.

Cybertrace International PTY LTD

Australian Company Number: 690 241 279

License Number: 000110526

License Expiry: October 2030

Scam Investigators and Asset Recovery Assistance

We use advanced techniques and custom-built tools to trace fraud right to its origins. Once we’ve identified who has defrauded our clients online we compile meticulous reports full of the data they need to take action.

With our internationally renowned expertise, Cybertrace’s work supports you in pursuing justice, recovering your assets and being safe in the face of any future threats. 

What Types of Scams Can Be Investigated?

  • Investment Scams
  • Cryptocurrency (Crypto)
  • Asset Recovery Scams
  • Romance Scams
  • Email & Phishing Scams
  • Employment & Job
  • Bank Fraud
  • Phone & SMS Scams

Why Scam Investigations Are Increasing

The number of scam targeting individuals and businesses are increasing both in Australia and around the world.

At Cybertrace, our cyber investigators specialise in investigating cybercrimes to meet an ever-growing demand. As cyber fraudsters become cleverer and more numerous, with our advanced technology and combined decades of experience, we find them and make them accountable.

Why Choose Cybertrace as Your Scam Investigator?

When you contact Cybertrace, you are choosing to work with a partner who understands the complexities of cybercrime and how to deliver actionable intelligence. Our team’s powerful expertise and commitment to results-driven investigations have made us a leader in the industry. Take the first step towards securing justice. Contact Cybertrace today and uncover the truth behind cyber fraud with the support and expertise of our team.

How Cybertrace Uncovered a Global Scam Syndicates

Cybertrace stands at the forefront of the global scam investigations industry. With the same rigorous, relentless focus we take to each investigation, we keep abreast of the shapeshifting tactics that international cybercrime syndicates use. 

Through our precise and comprehensive investigations, Cybertrace reveals the individuals who orchestrate elaborate scams. We remain a global leader through continuously staying ahead of the scammers and pioneering new investigative practices. 

Based in Australia, Cybertrace collaborates closely with global partners, including legal professionals and law enforcement agencies such as AFP, FBI and U.S Secret Service. Together, we are committed to serving justice.

How Cybertrace Helps Scam Victims

5 star Google review from Mark Gibbons, a Cybertrace client representing the good work completed by the Cybertrace scam Investigators.

Our client Mark Gibbons has approved us using his real name as we explain the process undertaken in recovering money from a cyber scam. Read the full case study about Mark’s case where Cybertrace provided expert cryptocurrency tracing and website forensics.

Do Cybertrace Scam Investigators Work with Police?

Yes, Cybertrace works with law enforcement agencies in Australia and across the world. Although, Police departments are experienced in handling cyber fraud investigations. However, they are often too stretched by policing other crimes in the community to be able to respond to online crime.

Often overwhelmed by the volume of reports they receive about cyber scams, police are forced to sideline or delay their responses, leaving victims feeling extra distressed and helpless. This is where Cybertrace steps in and provides cyber fraud victims with the attention they deserve. For some cases, police assistance may be required, however victims are a lot more likely to see their case accepted and actioned if they present law enforcement with a Cybertrace report already outlining who is behind the scam. 

In past cases, the evidence collected by Cybertrace for scam cases has been used by law enforcement agencies in Australia and globally. Although we are in Australia, Cybertrace’s reports have also been accepted and used in criminal and civil court cases globally, including the United States, Israel and Argentina, to mention a few.

How Do Cybertrace Scam Investigators Make a Difference?

As a private cyber fraud investigation company, we act immediately, free from the constraints of public sector bureaucracy. Our dedicated team of experts engages cutting-edge technology specifically developed to identify scammers, regardless of where they are operating from.

Shifting seamlessly between proven strategies and a bespoke approach to each investigation, our fraud investigation products are unmatched in the field. 

Our commitment is to empowering victims with actionable intelligence and reports that stand up to the rigours of courts of law. 

Using website cyber forensics, cryptocurrency tracing and other in-house techniques we have developed, our clients stand a strong chance of finding out who has perpetrated cyber fraud against them. Once Cybertrace has identified them, we can work in close collaboration with national and international partners to recover assets. Due to our long and fruitful history of working with various police departments we understand their investigative evidence requirements and processes. This is of great benefit to our clients, who are usually in dire need of this kind of experience and expertise.

Image of man in handcuffs representing Scam Investigators and scam Investigation in Australia.

Cybertrace analysts use website cyber forensics, cryptocurrency tracing and other techniques to discover who the perpetrators are. Once we have identified them, we work in close collaboration with national and international partners to recover assets. Our extensive experience in working with police departments across different jurisdictions means that we clearly understand their investigative evidence requirements and processes.

Scam Investigators Who Help You Find Out Who Scammed You

When it comes to scam investigations, integrity is paramount. Victims of cyber fraud have had their trust violated. The very last thing they need to contend with is another exploitative operation. 

At Cybertrace, we value integrity and accountability. As scam investigators, our commitment to these principles has earned us a growing international reputation and a list of testimonials verifying that we are experts you can trust. 

What differentiates us? We are dedicated to leaving no stone unturned in our relentless investigations. We augment this service by bringing integrity to every stage of our practice. Our clients experience this integrity through our transparent communications and our adherence to procedures that work. Our credentials speak volumes. Cybertrace holds a Private Investigation Master License, which can be independently verified through the NSW Government, offering peace of mind to those we assist. Our clients know that they are in trustworthy, capable hands.

Meet Our Founder and CEO – Dan Halpin

Leading Cybertrace’s operations is Founder and CEO Dan Halpin, a seasoned professional whose experience in the Australian and global online scam investigations industry is unmatched. Dan has an extensive background working with Australia’s top security and law enforcement agencies, including:

  • Australian Security Intelligence Organisation (ASIO)
  • Australian Federal Police (AFP) Joint Counter Terrorism Team
  • NSW Police Force
  • Counter Terrorism Intelligence
  • Department of Prime Minister & Cabinet

Dan is the pre-eminent expert cyber investigator in Australia, and is renowned in various foreign jurisdictions as a pioneer in the field of cyber investigations. His expertise combined with tenacious leadership capabilities guides Cybertrace’s multi-disciplinary team of specialists. He guides the Cybertrace team which is made up of highly trained specialists in fields including cyber security, website forensics, private investigation, global studies, cultural studies and psychology.

With a global outlook and combined expertise, our Australian team ensures that all scam investigation cases benefit from a well-rounded and in-depth approach.

Dan sets the highest standard of scam investigations, directing advanced technology and human insight to identify and expose cyber scammers.

WHAT OUR CLIENTS SAY

Cybertrace’s Commitment to You

Steps To Take After a Scam

If you think you’ve fallen victim to a scam, it’s important to act quickly. Gather all relevant details such as emails, voice messages, screenshots and/or transaction records, and contact Cybertrace. Our scam investigators will guide you through the process, identify the scammer and help prepare evidence for the authorities. Although we are headquartered in Australia, we support victims from all over the world and our website includes various language versions for your convenience.

Frequently Asked Questions

Phishing, romance baiting, and online investment scams are some of the most frequent types of cyber fraud, targeting individuals through deceptive communications or websites. Online job scams are also one of the most sophisticated and prevalent types of fraud currently occurring.
The chance of recovering money lost to a scam depends on each individual situation. The first step in the asset recovery process is to investigate and identify the offender. If the scammer is identified through an investigation, you will have options to recover your money.
While recovering money can be difficult, our scam investigators specialise in identifying scammers and providing the evidence necessary for legal or police action, which could help in asset recovery. Recovering funds from a scam is certainly not a quick and easy process. However, scammers shouldn't get away with it any longer and Cybertrace’s proven track record demonstrates the capacity to assist in financial fraud recovery.
To avoid being scammed, always verify the legitimacy of websites and emails before engaging with them. However, it is important to note that fraudsters are extremely clever in how they falsify their legitimacy. Sometimes they impersonate registered and licensed companies, or steal the financial licence details of unsuspecting professionals. Even the most savvy investors can conduct their own indepth due diligence, only to later learn the investment was not genuine. Cybertrace provides scam prevention services for those wanting to ensure the legitimacy of an investment. And we have a range of scam prevention tools available.
The time it takes to investigate cyber fraud varies depending on the case. Cybertrace prioritises important tasks as soon as engaged, such as downloading a forensic copy of the scam website and conducting other techniques that cannot be done if the scam website becomes inactive. Our investigations focus on results, not a quick turnaround time. Complex fraud cases require in-depth investigations and there are no shortcuts to the desired result.
Whilst the victim’s funds are sent in crypto, there is still a beneficiary of the fraud and through identification of the offender, the recovery process can be commenced. There certainly is no quick and easy method. Recovery does not mean hacking into wallets or reversing transactions on the Blockchain, but yes, crypto can be recovered if the offender can be identified. By tracing the victim’s crypto, the scammer can be identified and then pursued.
If you want to report a scam, most countries will have a government website to report scams. In Australia, you can report a scam to ScamWatch, ReportCyber, your local police (any country), or if you are in the USA, report a scam to the FBI – IC3.