Frequently Asked Questions
Whether you're dealing with a cryptocurrency scam, social media harassment or require evidence for upcoming legal action, our team of experts is here to guide you through the process of identifying offenders and gathering crucial evidence. This page covers some of our most frequently asked questions, providing insights into how we trace crypto and stolen assets, uncover scammers and unmask social media trolls. Our tailored investigations assist individuals, businesses and legal professionals.
How long does it take to receive a response after submitting a contact form?
After you submit an enquiry through our website, one of our knowledgeable team members will contact you within 1 business day, with the exception of holidays. Time can be of the essence when dealing with some sensitive matters, such as online harassment or crypto scams, so we ensure a swift response.
Is Cybertrace legit?
For over 10 years, Cybertrace has pioneered the investigation of international cyber fraud and crypto scams. We are proven leaders in the global private intelligence industry, and we have assisted major financial crime investigations in collaboration with some of the world's leading law enforcement agencies.
Our investigations are recognised globally, and our capabilities are some of the highest available. You can learn more about our company registration and license on our accreditations page or view our media appearances.
Can Cybertrace assist in legal cases?
Yes, the comprehensive reports we create during our investigations are often used as evidence in both civil and criminal legal cases. Cybertrace reports provide a thorough assessment of the investigative process, offering detailed insights into the specific scam or cybercrime, including the methodology of the offenders, their digital footprints, and any other important findings.
Our investigative techniques are designed to ensure that the evidence we uncover meets the standards required for court proceedings, making it invaluable for successful prosecutions or settlements.
Can I use Cybertrace reports and evidence in court?
Yes, our team of cyber investigators are licensed and know how to ethically and legally collect evidence so that you can use the results in courts. Cybertrace reports have been accepted in court cases all around the world in many different jurisdictions in both criminal and civil hearings.
Can I hire a private investigator, or do I need my lawyer to request the investigation?
Cybertrace offers services to everyone. We are hired by individuals, companies, law firms, governments and groups. Anyone is able to hire a private investigator.
How much does it cost to investigate a scam?
This is not an easy question to answer as every case is different and completely unique; our investigations are independently quoted for this reason. If you would like to know how much it costs to investigate a scam, you will first need to submit a contact form through our website or call our team.
After you submit details of the case, a member of our team will reach out to you with further information. Once we understand your situation completely and we have all the relevant information, we will then be able to put forward an accurate quote and proposal which you can review and decide if you would like to proceed. We offer free case assessments, and there is absolutely no obligation to proceed with an investigation once you receive the proposal.
Does it cost to have my case assessed?
No. We can almost always offer to assess your case without any charge. Anyone can call our office to discuss their situation and find out if our private investigators can help.
How does pricing work?
Our investigation fees are based on the amount of time, technology, tools and resources that will need be invested into a case. Every case is so unique, there is no 'one-size-fits-all' solution and our investigations are tailored to our client's requirements.
Do you offer urgent turnaround times?
If you require your case to be completed urgently, and if it is deemed possible considering our team's current cases, then an extra cost may be incurred. You will always be notified of any fees or costs before they are incurred.
Are there additional or hidden fees?
No, the fee you pay covers your investigation from start to finish. There are no hidden fees. We always ensure that our clients completely understand what they are hiring our investigators to do for them. Our proposals very clearly outline the scope of work, the timeframe required and the fees associated.
How can I pay?
We accept bank transfers and card payments. We do not accept any payments to be made by cryptocurrency or PayPal.
Can I pay after the investigation?
As a private company, we require our clients to fund their own investigations in advance. We cannot accept payment upon completion of our work.
Is my information kept confidential?
Due to the nature of our work, we understand the need for our client's confidentiality. All information that is shared with us will not be disclosed with any third party unless explicitly directed to us by our client. You can read our privacy policy here.
Goods and Services Tax (GST)
If you are located within Australia and you are an Australian resident for tax purposes, you will be required to pay GST which is 10%. If you are not an Australian resident, you will not be required to pay GST.
How long does it take to receive a response after submitting a contact form?
After you submit an enquiry through our website, one of our knowledgeable team members will contact you within 1 business day, with the exception of holidays. Time can be of the essence when dealing with some sensitive matters, such as online harassment or crypto scams, so we ensure a swift response.
Is Cybertrace legit?
For over 10 years, Cybertrace has pioneered the investigation of international cyber fraud and crypto scams. We are proven leaders in the global private intelligence industry, and we have assisted major financial crime investigations in collaboration with some of the world's leading law enforcement agencies.
Our investigations are recognised globally, and our capabilities are some of the highest available. You can learn more about our company registration and license on our accreditations page or view our media appearances.
Can Cybertrace assist in legal cases?
Yes, the comprehensive reports we create during our investigations are often used as evidence in both civil and criminal legal cases. Cybertrace reports provide a thorough assessment of the investigative process, offering detailed insights into the specific scam or cybercrime, including the methodology of the offenders, their digital footprints, and any other important findings.
Our investigative techniques are designed to ensure that the evidence we uncover meets the standards required for court proceedings, making it invaluable for successful prosecutions or settlements.
Can I use Cybertrace reports and evidence in court?
Yes, our team of cyber investigators are licensed and know how to ethically and legally collect evidence so that you can use the results in courts. Cybertrace reports have been accepted in court cases all around the world in many different jurisdictions in both criminal and civil hearings.
Can I hire a private investigator, or do I need my lawyer to request the investigation?
Cybertrace offers services to everyone. We are hired by individuals, companies, law firms, governments and groups. Anyone is able to hire a private investigator.
How much does it cost to investigate a scam?
This is not an easy question to answer as every case is different and completely unique; our investigations are independently quoted for this reason. If you would like to know how much it costs to investigate a scam, you will first need to submit a contact form through our website or call our team.
After you submit details of the case, a member of our team will reach out to you with further information. Once we understand your situation completely and we have all the relevant information, we will then be able to put forward an accurate quote and proposal which you can review and decide if you would like to proceed. We offer free case assessments, and there is absolutely no obligation to proceed with an investigation once you receive the proposal.
Does it cost to have my case assessed?
No. We can almost always offer to assess your case without any charge. Anyone can call our office to discuss their situation and find out if our private investigators can help.
How does pricing work?
Our investigation fees are based on the amount of time, technology, tools and resources that will need be invested into a case. Every case is so unique, there is no 'one-size-fits-all' solution and our investigations are tailored to our client's requirements.
Do you offer urgent turnaround times?
If you require your case to be completed urgently, and if it is deemed possible considering our team's current cases, then an extra cost may be incurred. You will always be notified of any fees or costs before they are incurred.
Are there additional or hidden fees?
No, the fee you pay covers your investigation from start to finish. There are no hidden fees. We always ensure that our clients completely understand what they are hiring our investigators to do for them. Our proposals very clearly outline the scope of work, the timeframe required and the fees associated.
How can I pay?
We accept bank transfers and card payments. We do not accept any payments to be made by cryptocurrency or PayPal.
Can I pay after the investigation?
As a private company, we require our clients to fund their own investigations in advance. We cannot accept payment upon completion of our work.
Is my information kept confidential?
Due to the nature of our work, we understand the need for our client's confidentiality. All information that is shared with us will not be disclosed with any third party unless explicitly directed to us by our client. You can read our privacy policy here.
Goods and Services Tax (GST)
If you are located within Australia and you are an Australian resident for tax purposes, you will be required to pay GST which is 10%. If you are not an Australian resident, you will not be required to pay GST.
