Receiving emails from an anonymous sender can be distressing and difficult to resolve. We investigate anonymous email accounts to identify the individual responsible and uncover intelligence relating to their online activity and digital footprint.
Email Investigations
Email Investigations & Email Tracing Services
Cybertrace investigates anonymous, threatening and fraudulent emails. We help individuals, lawyers and businesses identify offenders, analyse digital evidence and uncover intelligence linked to email accounts.
100% Confidential
No Obligation
Speak With an Email Investigator
Tell us about your matter and our licensed investigators will provide a free, confidential assessment.
We never share or sell your data — 100% confidential.
Being targeted by email?
Do you need to investigate an email address?
You've received threatening or anonymous emails An unknown individual is sending threatening, harassing or anonymous emails. You need to identify who is behind the communications and gather evidence regarding their activities.
You need evidence for a legal matter You require a professional investigation to gather information, analyse evidence and prepare a detailed report to support legal proceedings, litigation or dispute resolution.
Your business is being targeted An unknown individual is sending anonymous emails to your business, employees, clients or colleagues. Whether the communications involve harassment, false allegations, reputation attacks or defamation, an investigation can help identify the sender.
You've been the victim of a phishing scam A fraudulent email has deceived you into transferring funds, revealing passwords, disclosing information or interacting with a malicious website.
Meet our founder
Dan Halpin
Founder & CEO
Cybertrace is led by Founder and CEO Dan Halpin, who has more than two decades of experience in investigations, intelligence and security risk management across public and private sectors. His background includes work with Australian intelligence (ASIO), Australian Federal Police, and government agencies. This experience informs Cybertrace's practical, evidence-focused approach to cyber fraud and scam investigations.
- 20+ Years' Experience
- Australian Intelligence (ASIO)
- Australian Federal Police
Our Solution
We can reveal who is behind an email account
Using specialised investigative methodologies, open-source intelligence (OSINT), digital forensic techniques and proprietary investigative tools, we analyse email accounts, associated online activity and digital footprints to reveal the sender.
Extensive Investigation Experience For more than a decade, Cybertrace has investigated online identities, cybercrime and anonymous communications for clients throughout Australia and internationally.
Licensed Private Investigators Our investigators are fully licensed and have decades of combined experience conducting cyber investigations for individuals, businesses, lawyers and government agencies.
Investigative Techniques & Tools Cybertrace has developed specialised investigative tools, methodologies and processes specifically designed to investigate email accounts.
Email Investigations
Types of Email Investigations We Conduct
Cybertrace conducts a wide range of email investigations for individuals, businesses and legal professionals. Every investigation is tailored to the circumstances of the matter, with the objective of identifying who is behind an email account, uncovering valuable intelligence and providing evidence to support informed decision-making.
Phishing emails are designed to deceive victims into revealing passwords, financial information or other sensitive data. We investigate phishing campaigns, analyse the infrastructure used by offenders and gather intelligence that may assist in identifying those responsible.
Whether your organisation has been targeted by invoice fraud, executive impersonation or payment redirection scams, Cybertrace can investigate the incident and analyse the associated email accounts.
Threatening, abusive or persistent emails can have a significant impact on victims. We investigate harassment, intimidation and anonymous threats to identify the individual responsible and document evidence that can support police or legal action.
Offenders often create email accounts that impersonate individuals, businesses or organisations. Whether the objective is fraud, reputational damage or deception, we investigate impersonation cases and gather intelligence relating to the offender.
Anonymous email campaigns can be used to spread false allegations, damage reputations or interfere with business relationships. Cybertrace investigates these matters to identify the sender and collect evidence that can assist legal representatives.
Employers occasionally encounter anonymous emails involving misconduct allegations, internal complaints, confidential information leaks or employee harassment. We assist organisations by investigating the source of these communications while maintaining strict confidentiality.
Our email investigations regularly support lawyers and legal professionals involved in civil litigation, family law matters, commercial disputes, employment proceedings and criminal investigations. We provide professionally prepared reports suitable for legal matters and evidence gathering.
Who We Help
Who We Assist
Cybertrace provides confidential email investigations tailored to the needs of each client.
Individuals and Families
We assist individuals experiencing scams, harassment, impersonation, sextortion, blackmail, defamation and anonymous communications by investigating who is behind the email account.
Lawyers
Cybertrace regularly works with solicitors, barristers and legal teams by providing investigations, intelligence gathering and professionally prepared reports suitable for legal matters.
Businesses and Organisations
Businesses frequently engage Cybertrace to investigate phishing attacks, business email compromise, invoice fraud, employee impersonation, internal threats, anonymous complaints, and defamation.
1,000's
Email Investigations Conducted
30+
Unique Databases
International
Email Investigations
Court-Ready
Reports
Email Intelligence
What Can an Email Investigation Reveal?
Every email investigation is different, and the information that can be obtained depends on the email provider, the sender's online activity and the evidence available. While no investigation can guarantee a successful outcome, Cybertrace uses specialised investigative methods, open-source intelligence (OSINT), digital forensic techniques and proprietary investigative tools to uncover valuable intelligence that can assist in identifying the individual behind an email account.
During an email investigation, our investigators analyse the available information and search for digital links that may connect an email account to a real person, business or online identity. Depending on the circumstances of the investigation, we may identify information such as:
When a fake or anonymous email is registered, it can often be associated with a secondary, recovery email account. Using specialised investigative techniques and intelligence databases, our team aims to identify linked email addresses, which can provide valuable investigative leads and assist in identifying the individual behind the communications.
Email accounts can be linked to a telephone number during the account registration process. Identifying clues relating to an associated phone number can provide a valuable lead in identifying the individual. In harassment and anonymous communication matters, investigators can sometimes determine whether a suspect's known contact details are linked to the offending email account, providing important evidentiary support.
Every online account contributes to a person's digital footprint. By correlating information gathered from multiple lawful sources, open-source intelligence (OSINT) and specialised investigative databases, our investigators can often develop a comprehensive intelligence profile to support the investigation. Information such as Google reviews, forum posts, comments, business listings and other online activity is carefully analysed to identify behavioural patterns, geographic indicators and connections that may assist in identifying the individual behind the email account.
Where appropriate and lawful, Cybertrace can deploy specialised tracking technology designed to collect technical information when an email recipient interacts with investigative content. Depending on the circumstances, this may include identifying the IP address, approximate geographic location, device type, operating system, browser, device language and other technical identifiers associated with the individual accessing the content. In some cases, a device type can be identified without requiring any engagement from the anonymous sender. This intelligence can provide valuable investigative leads and support the identification of the individual behind the communications.
Email addresses are frequently associated with social media accounts. Using specialised investigative tools and commercial intelligence platforms unavailable to the general public, our investigators search for linked profiles across a wide range of social media and online platforms.
Cybertrace investigators use specialised investigative tools and intelligence databases capable of identifying whether an email address is associated with websites, online services and digital platforms including Apple, Google, Microsoft, LinkedIn, Facebook, Instagram, X, Reddit, Snapchat, Telegram, Discord, Airbnb, Amazon, dating platforms and many others. Our investigators can also identify associated usernames, aliases and account identifiers linked to an email address.
Publicly available profile photos, avatars and other associated images may assist in identifying the individual or linking the email account to other online platforms. Once a profile image has been identified, our investigators analyse its origin, determine whether it has been used elsewhere online, and assess whether it is associated with the same individual across multiple websites or platforms.
An email address may be connected to personal websites, business websites or registered domain names that provide valuable intelligence regarding the account holder or their activities.
Where legally and ethically appropriate, we examine whether an email address has appeared in known data breaches. This can provide investigative leads and help determine whether compromised credentials may have contributed to the matter. Compromised records can also play an important role in identifying an anonymous email sender.
In some investigations, Cybertrace can assess whether email addresses or associated credentials have been exposed or advertised on dark web marketplaces or underground forums, providing additional intelligence about potential compromise or criminal activity.
Depending on the available evidence, technical records such as email headers, routing information, authentication records and other metadata may provide valuable intelligence regarding the origin of an email.
No two email investigations are the same. The intelligence available depends on a range of factors, including the email provider, the information supplied, and, most importantly, the sender's online activity and digital footprint. If an email address has little or no associated online presence, there may be fewer investigative opportunities available. Every matter is carefully assessed before engagement to understand the available investigative avenues, develop the most appropriate strategy and provide clients with realistic expectations.
Cybertrace is frequently engaged to investigate complex and high-risk matters where conventional investigative methods have been unsuccessful, leveraging specialised investigative techniques to uncover intelligence others may overlook.
Testimonials
What Our Clients Say
How It Works
How do our services work and what do they include?
Our email tracing services are designed to identify the individual behind an anonymous, fake or suspicious email account. Using specialised investigative techniques, digital intelligence and extensive cyber investigation experience, we analyse email accounts and their associated digital footprints to uncover valuable intelligence.
- Initial Consultation Our services begin with a consultation to ensure that our team can accurately understand your situation and provide you with the right service.
- Data Collection and Assessment Once our team has been provided with the required information, we will assess the situation, determine the best way to proceed, and provide the client with a formal proposal.
- The Investigation As soon as our onboarding process has been completed, we will begin the investigation.
- Report is Submitted Upon completion of our investigation, the client will receive a report that details all of the investigative searches conducted as well as the final result of the investigation.
- Next Steps The report can allow employers to make decisions, police to be engaged and take action, and lawyers to be engaged.
We never share or sell your data — 100% confidential.
FAQ
Frequently Asked Questions
Straight answers, no jargon.
In many cases, yes. While not every email account can be positively identified, our investigators can often uncover valuable intelligence that assists in identifying the person behind an email.
Yes. We investigate Gmail, Outlook, Yahoo Mail, Proton Mail, iCloud Mail, Zoho Mail, mail.com domains and many other email providers. Our team is not restricted by the email platform.
Yes. Anonymous emails are one of the most common matters we investigate. Our investigators use specialised techniques to collect the IP address of the offender, link contact details to the email account and identify linked online profiles, names and images.
Yes. We regularly investigate phishing scams, business email compromise (BEC), invoice fraud and other email-based cybercrime.
Yes. Our email trace reports are professionally prepared and regularly provided to lawyers, law enforcement and government agencies. While admissibility depends on the court and jurisdiction, our reports are specifically prepared with legal matters in mind.
Typically, we require the email address to be traced, copies of the emails (including full email headers where available), any associated usernames or information, and a summary of the circumstances. During your consultation we'll advise exactly what information will assist the investigation.