ANZ, Bank First, BOQ, CBA, HSBC, NAB, Westpac
In this current world where scams are rampant on every social media platform, it is crucial that you are aware of the right people to contact at your bank if you ever find yourself dealing with fraud.
Cybertrace is committed to ensuring that this information is readily available so that you can easily get hold of your bank’s fraud team. This is why we have compiled a list of the fraud team phone numbers for major banks.
This isn’t all Cybertrace can do to help you with situations like this. Cybertrace investigates fraud, provides expert opinion reports for digital crimes and ensures that our clients are supported throughout the whole process.
This list of contact details for major banks’ fraud departments is just one of the ways Cybertrace helps to protect the general public from fraudulent activity.
Treat this page as your go-to when it comes to taking immediate action against fraud.
1. Commonwealth Bank of Australia (CBA)
– Fraud and Scam Hotline: 13 2221
– Overseas Contact: +61 2 9999 3283
– Email for Reporting Scams: [email protected]
– Additional Info: CBA provides 24/7 support for reporting suspicious activities. It’s important to report any unauthorised transactions immediately.
2. National Australia Bank (NAB)
– Fraud and Scam Hotline: 13 22 65
– Overseas Contact: +61 3 8641 9083
– Email for Reporting Scams: [email protected]
– Additional Info: NAB advises customers to report suspicious emails or texts immediately by forwarding them to their dedicated email and SMS hotlines.
3. Australia and New Zealand Banking Group (ANZ)
– Fraud and Scam Hotline: 13 22 73
– Overseas Contact: +61 3 9683 9999
– Email for Reporting Scams: [email protected]
– Additional Info: ANZ provides 24/7 assistance via their app for faster service. They also encourage reporting any suspicious activity directly through the app for expedited support.
4. Westpac
– Fraud and Scam Hotline: 1300 364 294
– Overseas Contact: +61 2 9155 7777
– Email for Reporting Scams: [email protected]
– Additional Info: Westpac‘s team is available to assist with fraud and scam reports. They also provide options for reporting via SMS and email for scam messages and suspicious accounts.
5. Bank of Queensland (BOQ)
– Fraud and Scam Hotline: 1300 55 72 72
– Overseas Contact: +61 7 3336 2420
– Email for Reporting Scams: Nil
– Additional Info: BOQ offers support from their Fraud and Scam Operations team during business hours and provides advice on how to protect yourself from common scams.
6. HSBC Australia
– Fraud and Scam Hotline: +61 2 9005 8220
– Email for Reporting Scams: [email protected]
– Additional Info: HSBC offers guidance on protecting your account and what to do if you suspect fraud. They also have an emergency line for immediate assistance.
7. Bank First
– Fraud and Scam Hotline: 1300 654 822
– Email for Reporting Scams: Nil
– Additional Info: Bank First provides a clear process for reporting scams and fraud, with a focus on educating customers about common fraud tactics.
Tips for Staying Safe
- If you are ever contacted by a phone number claiming to be a bank, contact the bank directly to confirm that the enquiry was legitimate. Furthermore, if you are ever unsure of a phone number, be sure to check it before you engage
- Never, ever, share any personal information, including your driver’s license and more importantly bank details to a number that you have not verified is legitimate.
- Keep a close eye on your bank statements to ensure that no unusual activity is occurring. If you ever notice anything suspicious, report it to the correct entity immediately.
Having this information readily available means you can efficiently identify the correct contact number to deal with any potential fraudulent activity.
As a general rule, the faster you act, the more increased chance of neutralising the issue you have.
Tags: ANZ, Bank First, BOQ, CBA, HSBC, NAB, Westpac, Fraud team number
